All Leatt products are covered by Leatt warranty. Our products are warranted against material, manufacturing, or/and workmanship defects.

Our products are used in demanding conditions by riders around the world and life is not forever, not for the gear or the rider. Normal wear is not part of Leatt warranty but part of enjoying riding.

Leatt warranty does not cover normal wear and tear, cuts, rips, tears, burns, accidents/crashes, fading of high-viz colors, improper wash/care, modified/altered products, or any use that the products were not intended for.

Leatt warranty is not transferable but for the original owner.

All Leatt products have a minimum 1-year Leatt warranty from the date of purchase. Leatt ADV jackets & pants have a 5-year Leatt warranty.

Leatt products sold in countries with extended warranty timelines by consumer law, the local law will of course be honoured.

Please follow the product care instructions. This is key for the function and longevity of the product. Basics things like following the washing instruction is a great start.

For maximum performance, Leatt products must be inspected before each use. Stop using the product if it shows signs of damage or wear, has torn seams or holes, or if the protectors show damage. If you are unsure, please return the product to the seller for inspection or replace it. Do not make any modifications to the product. Doing so may compromise the effectiveness and safety of your Leatt product.

Please always warranty claim at your point of purchase. Our dealers and online retailers around the world are great Leatt ambassadors and will help.

Ensure you have your purchasing receipt ready, we try hard for environmental reasons to not send products around the globe if not absolutely necessary, so please be prepared to supply pictures if asked.

Lien dans la page garantie

Minor warranty claims are swiftly solved by our global network of Leatt dealers and distributors in a few days.

For warranty questions forwarded to Leatt, please allow up to 5 working days for us to evaluate a claim.

If you purchased a Leatt product directly from www.leatt.com and are within the USA, email usaauth@leatt.com to initiate a warranty claim.

Mettre le lien pour la polique de retour

Cancelling an order is the last thing we want to do, but it may be necessary for some of the reasons below: 

- Item is out of stock 

- Incorrect billing information 

If your order is cancelled, you will not be charged with any fees, and any outstanding fees will also be cancelled. 

General information on product sizes is available on our product page under Sizing

Visit our Returns and Refunds page to find out more about our exchange and refund procedures.

If you notice a price difference on our website after placing an order, price adjustments are possible. To proceed, send us a screenshot of the price as seen on our website. 

Submit it within the deadline for product returns, and we will adjust the price for you.

Yes.

Example, if you make a purchase between October 16 and December 24, you will have until January 23 to make a return. Please note that exchanges can only be made in-store. 

No returns or exchanges will be accepted during Boxing Day. 

We accept payment by Visa, Mastercard, PayPal, Apple Pay, Google Pay and gift cards.

All applicable taxes will be added depending on the country/region to which the item is being shipped.

If you have received a message at the checkout that your credit card details cannot be verified, we advise you to follow the steps below: 

• Allow at least two working days to pass before trying again. 
• Contact your credit card provider to rule out any problems with your card. 
• Check that your credit card is linked to the country from which your order was placed and to which the order will be shipped.  
• Confirm that the card details you have entered are correct. 

A pending or pre-authorized payment is a recent payment you have made with your credit card that has not yet been fully processed. 

If the pending payment is not processed and debited from your account, it will usually be deleted by your online transaction provider within 10 working days. 

Once the transaction is posted to your account, it becomes a recorded payment. 

We do our best to process orders as quickly as possible and once an order has been registered and payment has been made, it is no longer possible to cancel it. 

If you wish to return items to us, please wait until they have been delivered then visit our Returns and Refunds page. 

or 

check all the items in your cart and the total amount of your order before completing it, as we are unable to change your order once it has been placed. 

Once an order has been placed, we cannot change it. 

However, we can try to update your address through the carrier. 

Please note that this process does not guarantee a change of address as the change depends on the shipping status.

It is not possible to add items to an existing order once it has been confirmed. 

Your order is confirmed once you have completed the payment process and received a confirmation e-mail. If you wish to order additional items, we encourage you to place a new order online. 

Yes, we can deliver to P.O. Boxes, but we may have to use a different carrier. This can extend the estimated delivery time to between 5 and 10 working days.

You can enter a different delivery and billing address. 

However, for credit card verification purposes, your billing address must be entered exactly as it appears on your statement. 

Sometimes, to optimize the processing of your order, we send items separately. 

We try to do this as little as possible, and when we have to split your order into several shipments, you can be sure that we will not charge you extra for delivery. 

In this case, we will provide you with as many tracking numbers as you need. 

Shipped Shield offers you a “peace of mind” shopping experience for all of your orders for a small fraction of the order subtotal. Your orders will be fully assured should there be any unexpected shipment issues of damage, loss, or theft.

If something went wrong with your protected order, easily report the issue via our Shield Center. You’ll need the order number and zip code to start. Depending on the shipment issue, you may be asked to provide additional proof such as image, video, or police report. You can view the full Assurance Guarantee for detailed guidelines on reporting a shipment issue. Shield Center

If your item hasn’t shipped yet, please reach out to us to cancel Shipped Shield from your order. If your item has already shipped, Shipped Shield is protecting your package in transit. If your package is lost, damaged or stolen, Shipped Shield provides a no-hassle solution for quickly resolving your shipment issue.

No.

We cannot provide advice in cases of pre-existing medical conditions for a number of reasons. You should consult a qualified physician about the appropriate protection. We suggest you take the product information from our website to your physician consult.

The Leatt neck brace can be worn over a chest protector as long as it sits correctly on the shoulder, chest and the thoracic member areas.

From the User Manuals, the best placement of the thoracic strut is directly up against the body, i.e. under the chest protector. The purpose of the thoracic strut is to prevent rotation of the Leatt neck brace.

When wearing a Leatt® Chest Protector, which has been specifically designed to accommodate the Leatt neck brace, the brace can be worn either over or under the chest protector. All Leatt® body protection include Leatt®s unique BraceOn™ systems that keeps the brace securely in place and allows for individual movement of brace, protector and body.

Yes, the padding should be removed from the brace and hand-washed in a mild detergent. Please consult your brace’s user-manual for complete instructions on care instructions.

Pure axial loading cannot be prevented by any currently available brace. Achieving this will render an impractical device, as it would inhibit safe riding. The Leatt neck brace was designed to help reduce axial forces when acting in combination with other forces (bending moment and shear forces). This happens in most impact scenarios when the head goes into hyperextension (over-bending of the head in rearward direction) or hyperflexion (over-bending of the head in forward direction). The brace absorbs and reduces forces once the head has moved out of the original line of impact and limits excessive range of motion of the neck.

SIMPLE WASHING TIPS

REDUCE THE HEAT

Make sure to refer to the provided care instructions for washing and drying your garment. The care label specifies the highest temperature for washing, but nowadays, washing machines and detergents can effectively clean clothes at lower temperatures. By reducing the temperature from 60 to 30 degrees or switching from warm to cold, you can conserve energy and resources.

AIR DRY

Ensure you refer to the provided care instructions for washing and drying your garment. The care label specifies the highest temperature for washing, but modern washing machines and detergents are capable of effectively cleaning clothes at significantly lower temperatures. By reducing the temperature from 60 to 30 degrees or switching from warm to cold, you can conserve energy and valuable resources.

REUSE AND REIMAGINE

We hope you’ll be wearing your favorite item for years to come... However, if you happen to lose interest in it, there is a high likelihood that someone else will find joy in it. Consider options such as swapping, upcycling, selling, or gifting the item to extend its lifecycle. When the item is no longer suitable for wear, make sure to dispose of it responsibly by utilizing a textile or clothing bank, enabling it to be recycled.

CUT BACK ON WASHING

According to research findings, there is evidence of excessive washing of clothes. To begin addressing this, it is advisable to question whether your garment truly requires laundering. Stains can often be effectively eliminated through spot cleaning, while freshening up clothes can be achieved by airing or hanging them in a steamy bathroom. In certain cases, a simple handwash may suffice. Opting for less frequent washing contributes to conservation of water and energy. When the time comes to load your washing machine, prioritize filling it to capacity, use detergent sparingly, and if available, select an eco-friendly mode.

Amend

Consider your clothing as a valuable investment. By taking proper care of them, you can maintain their optimal appearance for an extended period, allowing you to enjoy your favorite items more frequently and for a longer time. This, in turn, has positive environmental benefits. Instead of discarding garments when they show signs of wear, consider repairing or repurposing them.