FAQ
General
Can a Leatt® GPX brace be used in a harnessed seat?
No.
Can I use a Leatt neck brace if I have sustained previous injuries affecting my neck and/or spine?
We cannot provide advice in cases of pre-existing medical conditions for a number of reasons. You should consult a qualified physician about the appropriate protection. We suggest you take the product information from our website to your physician consult.
Can I use a Leatt neck brace with a chest protector?
The Leatt neck brace can be worn over a chest protector as long as it sits correctly on the shoulder, chest and the thoracic member areas.
From the User Manuals, the best placement of the thoracic strut is directly up against the body, i.e. under the chest protector. The purpose of the thoracic strut is to prevent rotation of the Leatt neck brace.
When wearing a Leatt® Chest Protector, which has been specifically designed to accommodate the Leatt neck brace, the brace can be worn either over or under the chest protector. All Leatt® body protection includes Leatt®s unique BraceOn™ systems that keep the brace securely in place and allows for individual movement of brace, protector and body.
Can I wash the padding?
The Leatt neck brace can be worn over a chest protector as long as it sits correctly on the shoulder, chest and the thoracic member areas.
From the User Manuals, the best placement of the thoracic strut is directly up against the body, i.e. under the chest protector. The purpose of the thoracic strut is to prevent rotation of the Leatt neck brace.
When wearing a Leatt® Chest Protector, which has been specifically designed to accommodate the Leatt neck brace, the brace can be worn either over or under the chest protector. All Leatt® body protection includes Leatt®s unique BraceOn™ systems that keep the brace securely in place and allows for individual movement of brace, protector and body.
Can the Leatt neck brace prevent PURE axial loading?
Pure axial loading cannot be prevented by any currently available brace. Achieving this will render an impractical device, as it would inhibit safe riding. The Leatt neck brace was designed to help reduce axial forces when acting in combination with other forces (bending moment and shear forces). This happens in most impact scenarios when the head goes into hyperextension (over-bending of the head in rearward direction) or hyperflexion (over-bending of the head in the forward direction). The brace absorbs and reduces forces once the head has moved out of the original line of impact and limits excessive range of motion of the neck.
Orders
Why has my order been cancelled?
Cancelling an order is the last thing we want to do, but it may be necessary for some of the reasons below:
—Item is out of stock
—Incorrect billing information
If your order is cancelled, you will not be charged with any fees, and any outstanding fees will also be cancelled.
How do I know which size is best for me?
General information on product sizes is available on our product page under Sizing
Do you offer exchanges?
Visit our Returns and Refunds page to find out more about our exchange and refund procedures.
Do you offer price adjustments for online orders?
If you notice a price difference on our website after placing an order, price adjustments are possible. To proceed, send us a screenshot of the price as seen on our website.
Submit it within the deadline for product returns, and we will adjust the price for you.
Do you have a return policy for the holiday season?
Yes.
Example, if you make a purchase between October 16 and December 24, you will have until January 23 to make a return. Please note that exchanges can only be made in-store.
No returns or exchanges will be accepted during Boxing Day.
Payment
What payment methods can I use to pay for my order?
We accept payment by Visa, Mastercard, PayPal, Apple Pay, Google Pay and gift cards.
How much tax will I have to pay?
All applicable taxes will be added depending on the country/region to which the item is being shipped.
Why was my payment refused?
If you have received a message at the checkout that your credit card details cannot be verified, we advise you to follow the steps below:
- Allow at least two working days to pass before trying again.
- Contact your credit card provider to rule out any problems with your card.
- Check that your credit card is linked to the country from which your order was placed and to which the order will be shipped.
- Confirm that the card details you have entered are correct.
What are pending, pre-authorized and registered payments?
A pending or pre-authorized payment is a recent payment you have made with your credit card that has not yet been fully processed.
If the pending payment is not processed and debited from your account, it will usually be deleted by your online transaction provider within 10 working days.
Once the transaction is posted to your account, it becomes a recorded payment.
Shipping and Delivery
Can I cancel an order after I have placed it?
We do our best to process orders as quickly as possible and once an order has been registered and payment has been made, it is no longer possible to cancel it.
If you wish to return items to us, please wait until they have been delivered then visit our Returns and Refunds page.
or
check all the items in your cart and the total amount of your order before completing it, as we are unable to change your order once it has been placed.
I’d like to change the address of my order.
Once an order has been placed, we cannot change it.
However, we can try to update your address through the carrier.
Please note that this process does not guarantee a change of address as the change depends on the shipping status.
Can I add items to an existing order?
It is not possible to add items to an existing order once it has been confirmed.
Your order is confirmed once you have completed the payment process and received a confirmation e-mail. If you wish to order additional items, we encourage you to place a new order online.
Does Leatt Canada deliver to post office boxes?
Yes, we can deliver to P.O. Boxes, but we may have to use a different carrier. This can extend the estimated delivery time to between 5 and 10 working days.
Does my delivery address have to be the same as my billing address?
You can enter a different delivery and billing address.
However, for credit card verification purposes, your billing address must be entered exactly as it appears on your statement.
You can enter a different delivery and billing address. However, for credit card verification purposes, your billing address must be entered exactly as it appears on your statement.
Sometimes, to optimize the processing of your order, we send items separately.
We try to do this as little as possible, and when we have to split your order into several shipments, you can be sure that we will not charge you extra for delivery.
In this case, we will provide you with as many tracking numbers as you need.
Warranty
Leatt Waranty
We take great pride in supporting our Leatt warranty. Warranty is not only part of our customer satisfaction program but also of great importance for our product development team and our manufacturing to improve function and quality. Warranty claims are inspected by our product team to improve our products and ultimately enhance rider satisfaction.
What is covered
All Leatt products are covered by Leatt warranty. Our products are warranted against material, manufacturing, or/and workmanship defects.
What is not covered
Our products are used in demanding conditions by riders around the world and life is not forever, not for the gear nor for the rider. Normal wear is not part of Leatt warranty but part of enjoying riding.
Leatt warranty does not cover normal wear and tear, cuts, rips, tears, burns, accidents/crashes, fading of high-viz colours, improper wash/care, modified/altered products, or any use that the products were not intended for.
Leatt warranty is not transferable but for the original owner.
Warranty period
All Leatt products have a minimum of 1-year Leatt warranty from the date of purchase. Leatt ADV jackets & pants have a 5-year Leatt warranty.
Leatt products sold in countries with extended warranty timelines by consumer law, the local law will, of course, be honoured.
Maintenance and obsolescence
Please follow the product care instructions. This is key for the function and longevity of the product. Basic things like following the washing instruction is a great start.
For maximum performance, Leatt products must be inspected before each use. Stop using the product if it shows signs of damage or wear, has torn seams or holes, or if the protectors show damage. If you are unsure, please return the product to the seller for inspection or replace it. Do not make any modifications to the product. Doing so may compromise the effectiveness and safety of your Leatt product.
How to claim
Please always make a warranty claim at your point of purchase. Our dealers and online retailers around the world are great Leatt ambassadors and will help.
Ensure you have your purchasing receipt ready, we try hard for environmental reasons to not send products around the globe if not absolutely necessary, so please be prepared to supply pictures if asked. Here the form : Click here
Shipped Shield Package Assurance
Why do I need Shipped Shield Package Assurance?
Shipped Shield offers you a “peace of mind” shopping experience for all of your orders for a small fraction of the order subtotal. Your orders will be fully assured should there be any unexpected shipment issues of damage, loss, or theft.
How do I report a shipment issue to get a replacement or refund?
If something went wrong with your protected order, easily report the issue via our Shield Center. You’ll need the order number and zip code to start. Depending on the shipment issue, you may be asked to provide additional proof such as image, video, or police report. You can view the full Assurance Guarantee for detailed guidelines on reporting a shipment issue. Shield Center
Can I cancel Shipped Shield?
If your item hasn’t shipped yet, please reach out to us to cancel Shipped Shield from your order. If your item has already shipped, Shipped Shield is protecting your package in transit. If your package is lost, damaged or stolen, Shipped Shield provides a no-hassle solution for quickly resolving your shipment issue.
